Privacy Policy

1. Introduction

Sentia+ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at sentia.plus and our related services (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information you provide

• Account registration details (name, email address)
• Contact form submissions and chat messages
• Business information you input into the Service (contacts, pipeline data, tasks, notes)
• Communications you send to us (support requests, feedback)

Information collected automatically

• Device and browser information (type, operating system, language)
• IP address and approximate geographic location
• Usage data (pages visited, features used, timestamps)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and manage your account and interactions
• Personalise your experience and deliver relevant content
• Power AI-assisted features (e.g. intelligent suggestions, natural-language queries)
• Communicate with you about updates, support, and marketing (with your consent)
• Analyse usage patterns to improve the Service
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. AI and Data Processing

Sentia+ uses artificial intelligence to provide intelligent features such as natural-language interactions, data enrichment, and smart suggestions. When you use AI-powered features:

• Your inputs may be sent to third-party AI providers (e.g. Anthropic) for processing
• We do not use your business data to train AI models
• AI outputs are generated in real time and are not stored by the AI provider beyond the session
• You retain full ownership of any data you input and any outputs generated

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers — third-party vendors who assist in operating the Service (hosting, analytics, AI processing), bound by confidentiality obligations
• Legal compliance — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets
• With your consent — when you explicitly authorise us to share information

6. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymise your data within 30 days, unless retention is required by law or for legitimate business purposes (e.g. fraud prevention, dispute resolution).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at privacy@sentia.plus.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyse traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

We use the following categories of cookies:

• Essential — required for the Service to function (authentication, security)
• Analytics — help us understand how visitors use the Service (e.g. Google Analytics)
• Functional — remember your preferences (e.g. theme, language)

10. Third-Party Services

The Service may contain links to or integrate with third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies.

11. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@sentia.plus